Frequently Asked Questions
Shipping & Returns
What shipping options are available?
Continental US, Canada and the UK: We like to keep it simple so we offer free standard shipping on all orders over $75 or £50. Express shipping options are available and pricing will display at checkout.
Europe and International orders: Shipping times and rates vary and will display at checkout. Keep in mind that the responsibility to pay import fees, taxes or duties is your own. Ordering more than a 3 month supply? Contact us before placing your order.
In the USA: Most shipments are delivered by USPS
In Canada: We use Canada Post and UPS
UK: Most shipments are delivered by Royal Mail or DPD
Europe & International: Carriers vary
How long will my order take to ship?
In the USA and UK, we do our best to ship your order within 24 hours. In Canada most orders will ship within 48 hours. Taking a bit longer? Send us a message and we’d be happy to investigate.
What is your return policy?
We want you to be 100% satisfied with your supplements. The first step is to make sure you are taking them correctly, be patient, and consistent with your training. Check out our advanced product user guides or send us a message to ask for advice from a Blonyx sports scientist or coach.
Still not working out? We have a 100% satisfaction guarantee. Send us a message to start the process.
Please note: Our satisfaction guarantee applies only to your first order of each product. Subsequent orders of the same product may not apply unless there is a product defect.
What is your return address?
Stop! Please do not return any products without first contacting our customer service. No returns will be accepted without a valid RMA number. Customer service will provide you the return address and all other information needed to process your return.
Where can I find Blonyx products?
Blonyx products are available online and in gyms across Canada, the USA, the UK and Europe.
If your gym doesn't stock our products, ask them to check out our wholesale program and to start stocking products that support their clients athletic ambition.
Our products are also available wherever our events team is! Follow us on social media to see if we are at an upcoming sporting event near you. We like to get out and about!
Subscriptions
What’s the difference between a subscription and a one-time purchase?
Subscription:
With a flexible subscription plan from Blonyx, you save 15% on every order and can pause, modify or cancel your subscription at any time.
Starting a Blonyx subscription is great way to build habits, stay consistent and save money on Blonyx products in the process. Our range of supplements are designed to improve your athletic performance when taken daily. With a flexible subscription plan from Blonyx, you save 15% on every order and can pause, modify or cancel your subscription at any time. You can decide the frequency of your subscription choosing from delivery every 30, 60 or 90 days. You can read more about our Subscription plan here.
One-time purchase:
If you are on the fence and want to give a Blonyx product a try for a month before starting a subscription, then a one-time purchase is the way to go. Whichever option you choose, you have unlimited support from Blonyx to ensure you choose the right product for you and your sport.
How can I manage my subscription?
You can easily skip, change or cancel your subscription order online.
Click here to access the subscription portal.
Or send us an email and we'd be happy to help you make any change.
Product
How do I get the most out of taking Blonyx supplements?
Check out our advanced product user guides for more information on each product. All ingredients and nutritional information can be found on each product page, aswell as the product itself.
If you still can’t find what you are looking for, you can click here to contact us directly. We are available by email, chat or phone.
How do Blonyx products differ from other sports nutrition brands?
We’re committed to science:
We don’t sell products based on demand. Instead, we meticulously pour over research studies, only using an ingredient when we are convinced it works to improve or support human performance.
We’re committed to human performance:
Our products are for athletes who are training with purpose; who want quality and effective dosing; who don’t shy away from a little sugar and want real-food ingredients whenever possible so they can perform at their best.
We’re committed to your athletic ambition:
It’s our duty to ensure our athletes have the best possible experience with our products. This means only providing them with the products that they need, helping them understand what’s in them and how to get the most out of them.
Click here to learn more.
Who are Blonyx products for?
Blonyx products are for people with athletic ambition. Our products are for athletes who are training with purpose; who want quality and effective dosing; who don’t shy away from a little sugar and want real-food ingredients whenever possible so they can perform at their best. Our products are not for those with aesthetic goals at the forefront of their training.
Where are Blonyx products made?
Blonyx is a group of sports scientists and athletes, not product manufacturing experts. Manufacturing is coordinated by a facility that is both experienced and certified in the process. We requre that every facility we use is both NSF For Sport GMP* and Health Canada Registered. To make absolutely sure our manufacturer meets standards we set, we test every batch produced to make sure it is free of contaminants banned by the Word Anti Doping Agency (WADA).
We make these test results public so that you can be 100% sure of what you are taking.
What happens if I don’t take my Blonyx supplements regularly?
We all forget to take vitamins, prescribed drugs, or even to brush our teeth once in a while. Missing a dose here and there is unlikely to inhibit your performance gains. To get back on track you can double up the dose the next time you take it. We don’t recommend taking more than a double dose to catch up if you have missed more than a single dose.
How long does it take to see effects from taking HMB?
Studies show that measurable increases in endurance, strength and lean body mass can occur in only a couple of weeks, however, it will most likely take three or four weeks to produce results that you will notice.
What can I mix each supplement with?
Follow the directions on the product label. In general - Blonyx supplements can be mixed with anything, hot or cold, that will make it easier to take. HMB+ Creatine coffee is a popular choice.
The only exception: Blonyx Egg White Protein Isolate is made with real eggs that can cook if mixed with something hot. Stick to cool liquids with this one.
Can I use Blonyx products with other supplements?
Always follow the directions on each product label, but in general, Blonyx supplements are safe to take and combine with other sports supplements, be it protein shakes, energy gels, whatever you’ve got.
Blonyx Community
Where is Blonyx based?
Blonyx is based in North Vancouver, BC, Canada. We operate out of our office here, and our warehouse in Squamish, BC. Home to endless mountain bike trails, hiking routes, and local ski resorts, North Vancouver is an outdoor lovers paradise, with easy access to the Sea-to-sky highway. An ideal location for a company built around athletic ambition.
To read more about Blonyx, click here.
How do I contact you directly?
Click here! We are available by email, chat or phone.
How does Blonyx give back to the athletic community?
At Blonyx, we're committed to supporting athletic ambition, and we're proud to partner with organizations that share our mission. We partner with KidSport to help ensure all children can participate in sports regardless of financial barriers and support Cycling BC's High-Performance and Development programs to help athletes reach their full potential. We also support BC Rugby, BC Weightlifting, and 5 Peaks Adventures to provide resources that promote growth and development in their respective sports, as well as providing hydration support at numerous local clubs and teams to keep athletes fuelled and performing their best during their training sessions.
I’d like to talk further about my athletic ambition and Blonyx products. How can I speak with someone?
Awesome - we’d love to chat! Blonyx is made up of a team of both exercise professionals and enthusiasts that would love to hear more about your athletic ambition, and offer advice and guidance where possible. If you’d like to talk with someone further about your goals or find out more if a Blonyx product is right for you, you can get in touch with the Blonyx Team here. Tell us a little bit about yourself, your sport and what your athletic ambition is. We can go from there!
What is the Blonyx Partner Program?
The Blonyx Partner Program represents a community of coaches, therapists, training facilities, sports clubs, healthcare providers, athletes, content creators and retail businesses that have taken action to better support the athletes they serve. Working together, we support the athletic journeys of thousands of individuals across the world. We offer 3 different routes to becoming a Blonyx Partner - Affiliate Partner, Wholesale Partner and Brand Partnership.
Click here to read more.
How do I stock Blonyx products in my gym or clinic?
Click here, fill out the form and let us know a little bit about your business. We love to partner with business, athletes and trainers working to support the athletic ambitions of their clients.
Does Blonyx support Sporting Events?
Absolutely - we support athletic ambition. If you are a fan of Blonyx products and your organization is hosting an athletic event, we’d love to hear from you. Click here to contact us and tell us a little bit about your event.
Our brands share a passion for supporting athletic ambition - can we work together?
Blonyx is a company built around supporting athletic ambition and we are proud to partner with organizations that share our same mission. If you are a fan of our products, resonate with our mission and have an audience you’d like to share them with, we’d love to talk further!
Clickhereand let us know what you are thinking.
Are you hiring?
Interested in working alongside a team of sports enthusiasts with a passion for athletic ambition and the drive to spread the Blonyx message worldwide? Awesome! Check out our careers page to see our current opportunities.